How Long does the VIP process take?
Usually 5 business days, 48 hours if you send us data and logo promptly.
Can you customize the theme?
Unfortunately this is not a customization service. We can't design your logo and other site elements. Design work is not included in any package. We will set it up for you or recommend developers who can help.
Can you upload images?
Unfortunately Image upload is not included.
How many themes can you set up?
The service is valid for setup of one theme only. We won't be able to install more than one theme on more than one domain.
Can I use your service if I already have a website?
You surely can but you will have to think about your VIP theme as a new website. The service is aimed towards first-time installs. If you already have content on the site, please contact us first.
Do you provide updates to your themes? What happens with bug fixes?
When you purchase one of our theme, you receive a license key that will give you access to updates and bug fixes for one year. Read more about licensing here
Can I view the back end demo of your themes?
Of course! When you land on a demo, click on the 'View Backend' button on the theme selector.
Can I customise the theme color scheme?
All our themes have editable stylesheets (CSS). Some of our themes offer full customization without opening the CSS, conveniently from dashboard. Some others offer preset color combinations.
Full Color Customization from Dashboard:
– Conference Pro
– Fudge 2.0
– Event Manager Theme
Do your themes provide registration/ticketing?
No. Our themes DO NOT have a native registration/ticketing system. We believe registration is a sensitive issue and it should be handled by dedicated plugins or services.
Conference Pro, Fudge 2.0, Mondree, Khore, Vertoh, Tyler, Fudge and Januas all work with Woocommerce, a free way to register attendees.
What does your License include?
Once you purchase one of our themes, you will receive a unique license key. Each license is valid for one year of updates and bug fixes. The new version of the themes will be easily upgradable from your WordPress dashboard.
You can use our themes on as many domains as you wish. All our themes are 100% GPL.
How do I renew my license?
Existing customers will be able to renew with a discount available for 1 month after the expiry date. You can generate the discount code within your dashboard.
Can I Pay by Credit Card?
Of course you can! Once you are redirected to Paypal, you will be able to select credit card payment. Just Expand the 'Pay with a debit or credit card' tab
How can I obtain a tax invoice?
Please use the following form
. indicating your order number and your company’s VAT number. It may take up to 5 working days to receive an invoice.
Do you offer refunds?
As with most digital products we do not offer refunds. Once you’ve downloaded the theme you are in fact free to use it whenever and wherever you prefer.
We invite you to make sure to check these FAQs, the theme demo site or to send us an email before making your purchase. We like to set expectations straight and we always communicate clearly what to expect in our themes.
If you are not sure about our themes do not proceed to purchase, send us an email instead and we will be happy to clear any doubt.