Showthemes FAQs

All Themes

What should I consider before purchasing an event wordpress theme?

[Support] I can’t seem to be able to access Documentation

[Licensing] What does your License include?
[Licensing]How do I renew my license?

[Payment]Can I Pay by Credit Card?
[Payment]How can I obtain a tax invoice?

[Support] I bought theme-only. Can I buy support separately?
[Support] How difficult are your themes to set up? What does the support include?
[Support] How many tickets does support include?
[Support] I sent a support ticket but received no answer.
[Support] I need someone to help me customize my theme
[Support] How do I get technical support? How do I submit a ticket?

[Bug Fixes] Do you provide updates to your themes? What happens with bug fixes?

[General] Are you a web design agency?
[General] Can I view the back end demo of your themes?
[General] Do you offer refunds?
[General] Do your themes work with the latest version of WordPress?
[General] Which Browser version do you support?

[Setup] Do your themes come set up like their demo sites or are they blank and need a developer to customise?
[Setup] Does my Theme purchase include PSD files?

[Customization] Can I customise the theme color scheme to match it with my brand colors?
[Customization] Can I call Speakers something else, such as Performers?
[Customization] Are your themes translation-ready with .mo and .po files?
[Customization] Are your themes multi-language?

[Integrations] Do your themes provide registration/ticketing – Can I integrate with other platforms?
[Integrations] Do your themes work with WPML?
[Integrations] Do your themes work with Plugins?
[Integrations] Do you support Woocommerce?
[Integrations] Do you support Gravity Forms?
[Integrations] How Does Your Integration With Event Espresso, Eventbrite, Xing Events and Wocommerce work?
[Integrations] What version of Event Espresso do you support?

Vertoh

Fudge

Januas

Event Manager Theme

All Themes

 

What should I consider before purchasing an event wordpress theme?

This post is a handy guide -> http://www.showthemes.com/blog/choosing-event-wordpress-themes/

Back to top

 

 

I can’t seem to be able to access documentation

If you are not able to access documentation (you get redirected to My Account area), please log out and then log back in.

Back to top

 

 

What does your License include?

Once you purchase one of our themes, you will receive a unique license key. Each license is valid for one year of updates and bug fixes. The new version of the themes will be easily upgradable from your WordPress dashboard.

You can use our themes on as many domains as you wish. All our themes are 100% GPL.

Back to top

 

 

How do I renew my license?

Existing customers will be able to renew with a discount available for 1 month after the expiry date. You can generate the discount code within your dashboard.

Back to top

 

 

Can I Pay by Credit Card?

Of course you can! Once you are redirected to Paypal, you will be able to select credit card payment. Just Expand the ‘Pay with a debit or credit card’ tab

rsz_paypal-with-debit-credit-card

Back to top

 

 

How can I obtain a tax invoice?

Please use the following form. indicating your order number and your company’s VAT number. It may take up to 5 working days to receive an invoice.

Back to top

 

 

I made a purchase before the pricing/licensing changes. What happens now?

If you purchased your theme before September 12, 2014, your license will be valid for 1 year from purchase. After that you should purchase a valid license key to receive updates and bug fixes.

Back to top

 

 

I bought theme only. Can I buy support separately?

Yes. Here you can buy a support license to use our HelpDesk service.

Back to top

 

 

How difficult are your themes to set up? What does the support include?

You will need an intermediate knowledge of WordPress. Our help centre is very comprehensive, we populate them with tutorials, video tutorials and theme specific FAQs.

For everything else, there is support. You can review our support terms here.

If you are not confident with WordPress we suggest to contact our partners at Codeable (affiliate link).

Back to top

 

 

How many tickets does support include?

With a support license you will be able to send support queries in our help centre. We have a 5 tickets per month fair use policy with support. To see what support includes review the terms here.

Back to top

 

 

I sent a support ticket but received no answer.

Only customers who purchased a support license can send tickets. If you would like to submit support requests, you can purchase a support license here.

Back to top

 

 

I need someone to help me customize my theme

We do not offer customization with our themes but we do recommend the guys at Codeable (affiliate link). The will solve your issue very fast!

Back to top

 

 

How do I get technical support? How do I submit a ticket?

Head to our support portal. Click on Submit a request.

Screen Shot 2015-02-23 at 17.39.08

Back to top

 

 

Do you provide updates to your themes? What happens with bug fixes?

When you purchase one of our theme, you receive a license key that will give you access to updates and bug fixes for one year. Read more about licensing here

Back to top

 

 

Are you a web design agency?

No. We are not a web design agency. We can’t offer web design services to customize the theme to your liking. A WordPress theme is a canvas and cannot satisfy very specific needs. As much as we try to add more features, it is impossible to satisfy thousands of different requirements.

It is very important that you familiarize with what you see on the demo as this will be what you’ll get once you purchase the theme. If you have more specific requirements, we recommend our friends at Codeable.

Back to top

 

 

Can I view the back end demo of your themes?

Of course! When you land on a demo, click on the ‘View Backend’ button on the theme selector.

Back to top

 

 

Do you offer refunds?

As with most digital products we do not offer refunds. Once you’ve downloaded the theme you are in fact free to use it whenever and wherever you prefer.

We invite you to make sure to check these FAQs, the theme demo site or to send us an email before making your purchase. We like to set expectations straight and we always communicate clearly what to expect in our themes.

If you are not sure about our themes do not proceed to purchase, send us an email instead and we will be happy to clear any doubt.

Back to top

 

 

Do your themes work with the latest version of WordPress?

Yes, our themes work with the latest version of WordPress.

Back to top

 

 

Which Browser version do you support?

We usually support the latest 3 versions of Chrome, Firefox and Safari.

We do not support IE6, 7 and 8.

Back to top

 

 

Do your themes come set up like their demo sites or are they blank and need a developer to customise?

You will always need to install WordPress on your domain/hosting. Conference Pro, Fudge 2.0, Mondree, Khore, Vertoh, Tyler, Januas and Fudge have an option to populate the site with dummy data so that you can have them looking like in the demo.

Back to top

 

 

Does my Theme purchase include PSD files?

No, we do NOT provide PSD files with any single or bundle theme package purchase.

 

 

Can I customise the theme color scheme to match it with my brand colors?

All our themes have editable stylesheets (CSS). Some of our themes offer full customization without opening the CSS, conveniently from dashboard. Some others offer preset color combinations.

Full Color Customization from Dashboard:
– Conference Pro
– Fudge 2.0
– Mondree
– Khore

Preset colors:
– Vertoh
– Tyler
– Fudge
– Januas

CSS editing:
– Event Manager Theme

Back to top

 

 

Can I call Speakers something else, such as Performers?

Of course. You will need to edit some templates to achieve it though, therefore if you are not confident enough, we recommend to purchase support as well. We will guide you step by step on how to change the taxonomy.

Back to top

 

 

Are your themes translation-ready with .mo and .po files?

Tyler, Januas and Fudge come in ready with translations and we can also provide .po files for both themes. Event Manager Theme doesn’t come with .po files for translation.

You can easily translate a po file with free software. We do not provide right to left compatibility.

Back to top

 

 

Are your themes multi-language?

Our themes are NOT multilanguage, i.e. no concurrent languages can be displayed. Nor they integrate with multilanguage plugins. We only offer translations for the .PO file. Any other multilanguage capability is not offered as part of our themes and our support does not include customization in this area.

Back to top

 

 

Do your themes provide registration/ticketing?

No. Our themes DO NOT have a native registration/ticketing system. We believe registration is a sensitive issue and it should be handled by dedicated plugins or services.

Conference Pro, Fudge 2.0, Mondree, Khore, Vertoh, Tyler, Fudge and Januas all work with Woocommerce, a free way to register attendees.

We integrate nicely with some third party services. See the theme comparison list to find out which systems are supported.

Back to top

 

 

Do your themes work with WPML?

We cannot guarantee any of our themes working with WPML.

Back to top

 

 

Do your themes work with WordPress Plugins?

In general we suggest to use as few plugins as possible. The WordPress repository offers hundreds of thousand plugins, it is prohibitive to integrate with all of them.

Major plugins work fine in most cases but we cannot guarantee functionality when you install external plugins. Plugin support is something our support team won’t be able to help you with.

Back to top

 

 

Do you support Woocommerce?

Conference Pro, Fudge 2.0, Mondree, Khore, Vertoh, Tyler, Januas and Fudge allĀ support Woocommerce. You can have a look at how the ticket selector looks on the demo and click on the bar ‘Registration’ -> ‘Woocommerce’

Back to top

 

 

Do you support Gravity Forms?

Fudge 2.0, Mondree, Khore at present support Gravity Forms

Back to top

 

 

How Does Your Integration With Event Espresso, Eventbrite, Xing Events, Tickettailor, Gravity Forms and WooCommerce work?

Our Integration with all the above theme providers goes as far as integrating the ticket selector. Items such as speakers, sessions and schedule will not integrate with those of the tools if offered. You can safely drop a ticket selector from any of the above services and be sure that it will correctly display on our theme.

Fudge 2.0 can pull Event Info and Tickets information from Eventbrite via API.

Back to top

 

 

What version of Event Espresso do you support?

We only support Event Espresso 4. Our integration with Event Espresso includes only the ticket selector. Speakers, Agenda and Sessions will be handled separately.

Back to top

 

 

Vertoh

Does Vertoh offer a registration/ticketing system?

No Vertoh does not have native registration. Vertoh does integrate with Eventbrite, Woocommerce, EventEspresso, etouches, Xing Events.

 

 

Fudge

 

 

Does Fudge offer a registration/ticketing system?
No. Fudge does not have a native registration/ticketing system. It integrates well with Eventbrite, EventEspresso, Xing Events and Woocommerce. You may as well integrate with other registration/ticketing services but extra styling may be needed.

Can I add Custom menus to Fudge?
No. At present you can only add anchors to the page section in the top nav menu. This is to keep the attention focused on the homepage.

Can add or remove the sections I see on the demo?
Fudge is fully customizable. You select what goes where on the home page. Everything is managed through drag and drop widgets.

Back to top

Januas

 

Does Januas support recurring events?
No. While Januas support multiple events, for recurring events you will have to set each event again for every new date.

How does Januas handle multilple day events?

The single event page shows the date the event starts. You can then display the multiple days of the event through the schedule widget that has a nice day breakdown. This is a good example (see Schedule on the sidebar), and extended version.

Does Januas offer a registration/ticketing system?
No. Januas does not have a native registration/ticketing system. It integrates well with Eventbrite. You may as well integrate with other registration/ticketing services but extra styling may be needed.

Can external users post their events to our Januas powered website?
While this is not the way our theme is supposed to work, several clients use it that way. By using posting privileges that WordPress uses you could get users to register and then access the event posting area of the dashboard.

Once again we do not recommend to use Januas this way as there may be unexpected problems we did not cater for. You will probably need external plugins to make the site work the way you mentioned.

In essence, it’s feasible but we do not recommend it nor we will be able to help of anything goes wrong.

Back to top

 

Event Manager Theme

 

Do I have to purchase Genesis separately?

No. Genesis is part of the EMTheme package. Genesis is free to distribute as it is under GPL license. Genesis does not impact on the price of the theme.

Does Event Manager Theme support multiple events?

No. Event Manager Theme is meant for one event only, although it can be over more days. For multiple events, check out Januas.

Does Event Manager Theme offer a registration/ticketing system?

No. Event Manager Theme does not have a native registration/ticketing system. It integrates well with Eventbrite. You may as well integrate with other registration/ticketing services but extra styling may be needed.

Is Event Manager Theme translation-ready with .mo and .po files?

Unfortunately not. Only Januas and Fudge come in multi-language translations and we can also provide .po files for your own translations.

Does Event Manager have the concurrent sessions/tracks/multiple locations option like Januas does?
No. Unfortunately Event Manager Theme does not have advanced scheduling. For that, head to Januas (for advanced scheduling for multiple events) or Fudge (for advanced scheduling for single events).

Back to top

Get the Latest News about Our Event WordPress Themes